Privacy Policy
DigitalBot.ai
Last Updated: December 14, 2025
Welcome to DigitalBot.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains our practices regarding data collection and usage when you use our website and services.
Important Notice
By using DigitalBot.ai, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect the following information that you voluntarily provide:
1.2 Information from Meta/Facebook Integration
When you connect your Meta/Facebook account to our services, we may access:
We only access data that you explicitly authorize through Meta's permission dialogs.
1.3 Information from WhatsApp Business API Integration
When you use our services via WhatsApp Business API, we collect and process:
Important - WhatsApp Messaging:
1.4 Voice and Call Data
When you use our AI Voice Agent services, we collect and process:
Voice recordings are stored securely and used solely to provide and improve our AI voice services. You can request deletion at any time.
1.5 Automatically Collected Information
We automatically collect certain information when you visit our website:
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
To provide, maintain, and improve our AI chatbot services
Meta Integration
To facilitate communication between your Facebook Pages and our chatbot platform
WhatsApp Messaging
To send and receive messages on your behalf via WhatsApp Business API, respond to customer inquiries, and automate conversations
Account Management
To create and manage your account, authenticate users, and provide customer support
Communication
To send you service-related notifications, updates, and respond to your inquiries
Analytics
To analyze usage patterns, improve our services, and develop new features
Security
To detect, prevent, and address technical issues, fraud, and security threats
Compliance
To comply with legal obligations and enforce our terms of service
3. Data Sharing and Disclosure
We do not sell your personal information
We may share your information only in the following circumstances:
3.1 With Your Consent
We share information when you explicitly authorize us to do so.
3.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and services, such as: Cloud hosting providers, Analytics services, Payment processors, Customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.3 Meta/Facebook Platform
We share data with Meta as necessary to provide our services through their platform, in compliance with Meta's Platform Terms and Policies.
3.4 Legal Requirements
We may disclose information if required by law, court order, or to: Comply with legal processes, Protect our rights, property, or safety, Prevent fraud or security issues, Respond to government requests.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
Account Information
Retained while active + reasonable period after deletion
Meta/Facebook Data
According to service needs and Meta's policies
Usage Logs
Typically 12-24 months for security/analytics
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption of data in transit (SSL/TLS) and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Secure data storage infrastructure
Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Portability
You can request a copy of your personal data we hold about you.
6.2 Correction
You can update or correct inaccurate information through your account settings or by contacting us.
6.3 Deletion
You can request deletion of your account and associated data. Note that some information may be retained as required by law or for legitimate business purposes.
6.4 Withdraw Consent
You can revoke permissions granted to our app through your Meta/Facebook account settings at any time.
6.5 Opt-Out
You can opt out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.
6.6 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Meta/Facebook Platform Compliance
Our use of Meta's platform is governed by:
Meta Platform Terms
https://www.facebook.com/terms.php
Meta Platform Policy
https://developers.facebook.com/docs/development/release/policies/
Meta Data Policy
https://www.facebook.com/privacy/policy/
We comply with all Meta requirements including data usage restrictions, user privacy protections, and platform guidelines.
8. WhatsApp Business API Specific Terms
8.1 User Consent and Opt-In Policy
In compliance with Meta's opt-in requirements effective November 2024, we only send WhatsApp messages to users who have:
Users can opt-out or block your business at any time through WhatsApp's built-in controls.
8.2 Message Types and Templates
We use WhatsApp's approved message templates for:
All message templates are pre-approved by WhatsApp/Meta before use.
8.3 End-to-End Encryption
All messages sent through WhatsApp are protected by end-to-end encryption using the Signal Protocol. This means only you and your customers can read the messages - not even WhatsApp, Meta, or DigitalBot.ai can access the content.
8.4 Data Hosting and Processing
We use WhatsApp's Cloud API hosted by Meta. When processing your WhatsApp messages:
8.5 WhatsApp Business Policy Compliance
We strictly adhere to:
Your Rights on WhatsApp
When using our services via WhatsApp, you have the right to:
9. Children's Privacy
Our services are not intended for children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
You can control cookie preferences through your browser settings. For more information, visit www.allaboutcookies.org.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
DigitalBot.ai
We will respond to your inquiry within 30 days.
15. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal bases for processing your personal data include:
Consent
You have given explicit consent for processing your data
Contract
Processing is necessary to provide our services
Legal Obligation
Processing is required to comply with laws
Legitimate Interests
Processing is necessary for our legitimate business interests, provided your rights are not overridden